Holy crap, I hate the inefficiencies of business. I'm trying to get info about setting up a merchant account with a bank to accept credit card payments over the Internet. Commerce Bank transferred me around at least five times, and finally told me that an outside company handles it for them, and they gave me that number.
So I call Fleet. For whatever reason I waited through the menu without making a selection, "For rotary dial callers, please wait on the line"... not that I'm using a rotary dial, but I just waited as if I had a rotary dial. So the system forwarded me to its voice mail system! Not the kind for me where I can leave a message, but the kind for employees to check their voice mail. Then I pressed zero because I didn't know what else to do, I got a message saying "Please hold, someone will be with you in a moment", and their system hung up on me.
Update, finally got through to their sales department... they won't let me wait on the phone to talk to someone, they want me to leave me a message and call me back. I'm not going to be home for the rest of the day!
Friday, February 8, 2002
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